A company decides to implement an ISO management system. The reason is not important. Maybe they have a customer who is insisting on it, or maybe they just want to improve management in the organization, etc. The first hurdle that will run into is clause 4, Context of the organization. Particularly 4.1, understanding the organization and its context, and 4.2 understanding the needs and expectations of interested parties. It does not matter which standard they are implementing, all the new generation management system standards published by ISO have this requirement. To be able to give the right information in terms of the standard requirements, I have done a lot of research, and I will be using some of this information, especially information published by Christopher Paris of Oxebridge consulting company. Some companies send people on training courses, some employ consultants and some do both. Whichever way, the company will be confronted with many different theories on what is requi...